IT Services news
Please note that the ICS Service Desk Walk-In Support office, located at 688 Sherbrooke, room 285, will be closed for renovations on Monday, July 4. However, you will be able to reach Service Desk consultants by telephone (514-398-3398) or email (firstname.lastname@example.org).
Attention instructors and administrators using myCourses: The information stored in myCourses is growing and requires us to move pre-Fall 2010 courses to a separate server. Rest assured you will not lose access to any of your courses on the system. Please see the full announcement for important events and changes that will impact you over the summer.
IT Services has experienced problems releasing the quarantined attachments to affected staff members and has stopped the process. If you are missing attachments from received or sent emails, you will receive a targeted email with instructions.
Jun6, 4 pm: IT Services continues to work to release and deliver any file attachments quarantined over the weekend between 2 am Saturday and 11:45 am Sunday, due to problems on a staff email server.
We are currently determining the most efficient way to release these messages with the least inconvenience to any email users affected by this problem. Thank you for your patience while we work on your behalf.
Note the following problem affecting staff email: Starting at around 2:00 am Saturday, June 4, email messages containing attachments were incorrectly quarantined by the Exchange email security system. This Exchange server is used by about 50% of staff members and is not used by students or alumni. Read the full announcement for details.
We are currently experiencing delays in the delivery of email from McGill to external addresses. Some emails may be delayed anywhere from 5 minutes to 4 hours - in a few cases, even longer. Please check back here for updates on the situation. We apologize for any inconvenience you may experience.
Warning: Phishing email entitled "Helpdesk Report! MCGILL is upgrading the email servers to Microsoft Exchange 2011 (from Exchange 2003/2007)"
Be aware of fraudulent email entitled "Helpdesk Report! MCGILL is upgrading the email servers to Microsoft Exchange 2011 (from Exchange 2003/2007)" that are circulating at McGill. The email asks you to click a link and fill in information to "activate" a mailbox move and increase your storage space. Read the full announcement for details.
On June 8, McGill University will participate in World IPv6 Day, a 24-hour test of the next generation of Internet addresses. The Internet's growth has created a need for more addresses than IPv4 is capable of. The World IPv6 Day aims to encourage organizations to enable the use of IPv6 by their systems to ensure a successful transition as IPv4 addresses run out.
The ApplicationXtender system (including AX client, AX Web Access and Minerva Finance Imaging) maintenance upgrade that was scheduled for Friday, May 20 at 6:00 pm until Saturday May 21 at 10:00 am, has been cancelled.
McGill’s IT Knowledge Base now has a new URL: http://kb.mcgill.ca. As always www.mcgill.ca/it provides direct links to the IT Knowledge Base, which offers a complete range of information related to campus IT services. But starting this week, a version upgrade gives the IT Knowledge Base a new look and back-end improvements that will allow greater integration with the McGill website.
IT Services will be upgrading to a new version of the IT Knowledge Base on May 18, 2011. The upgrade brings us to the latest release from the vendor and paves the way for a tighter integration of the Knowledge Base with the McGill web system in the future. Users will notice a clean new look with improved readability. Note that URLs for articles will change. See full announcement for details.
There is a problem with the BlackBerry Enterprise Server (BES). The server is currently being restarted. Messages will not be delivered over the BES for approximately one hour during this restart. We apologize for this inconvenience.