IT Services news
Minerva and Banner INB, as well as the myMcGill portal, will be unavailable for 30 minutes to resolve the ongoing connectivity issues reported earlier. Original announcement: Minerva and Banner INB are temporarily experiencing high levels of traffic, slowing response times and in some cases causing connection timeouts.
With the new year brings a new IT service - wireless connectivity is now available on inter-campus shuttle buses. See the service description in the IT Knowledge Base for full details: http://kb.mcgill.ca/it/wirelessbus
As of December 28th, McGill’s license of Virus Barrier X will expire. Replacing it is Trend Micro’s Smart Surfing for Mac. Its features include antivirus, antispyware and web threat protection; additionally, it has built in parental controls, a spam blocker and a two-way firewall.
Upon conclusion of the strike, all required access to IT systems and services will be restored. MUNACA members will receive email with details on how to ensure that all your services are functioning normally upon return.
Intermittent problems persist with telephones to CallCenters (ICS Service Desk, Facilities Maintenance Operations Centre, Enrolment Services, and Continuing Education) have been resolved.
ICS Service Desk telephone service is currently experiencing difficulties. For all IT service issues and requests, please email email@example.com
Support for VHS technology is being phased out of McGill classrooms because VCRs are no longer being manufactured. When a VCR breaks it will no longer be fixed or replaced and new installations will not include VCRs. In larger classrooms a Blu-ray device will be installed.
The McGill MarketPlace (MMP) is currently unavailable due to technical issues. The service provider is investigating the cause of the disruption. Thank you for your patience.
New ability to upload admissions requirements through Minerva improves service to applicants, reduces paper waste and increases efficiency
IT Services and Enrolment Services have introduced a new functionality to Minerva that allows many applicants to McGill to upload their required documents (e.g., unofficial transcripts) for admission. Read the full announcement for details.
On Tuesday, November 1, 2011 changes will be made to the McGill wireless network, which may require some users to reconfigure their wireless connection settings. (1) the WPA wireless protocol/security type will no longer be supported; you must select WPA2 or WPA2-Enterprise (2) The TKIP data encryption type will no longer be supported; you must select AES. Read the full article for details.
Attention all BlackBerry users: Due to a global problem with Research in Motion's BlackBerry messaging services, BlackBerry users can expect sporadic delays when sending and receiving emails. The problem also affects browsing, BBM and PIN messaging.