IT Services news
Our Internet service provider was experiencing problems on their network yesterday afternoon, which was subsequently causing Internet connectivity problems within the McGill community yesterday afternoon. These problems have since been resolved and full Internet service should be back to normal.
Minerva and all related Banner administrative systems will be unavailable from 5 pm Friday, November 12, to 9 am Monday, November 15, 2004. ICS will be monitoring the process and providing any necessary status reports as well as further details on what the upgrade will bring.
Banner and Minerva are down until further notice. As a precaution, we are performing more tests and data validation before making the system available. This notice will be updated as appropriate.
CorporateTime (CT) licences will expire at the end of November and will not be renewed. This means that the CT server will be disconnected and access to use of CT will end. For many if not most CT account holders this is not an issue since they have moved from CT to Exchange and the ecalendar features available with Outlook and Outlook Web Access (OWA). If you are one of the few individuals who have yet to move off CT please contact your LAN manager immediately to be scheduled to be moved. Once the licences expire you will lose access to your CT ecalendar information.
Effective October 16, 2004, the rate for using the Long Distance DAS Service will be reduced from 10 cents per minute to 5 cents per minute. Please see more information on the NCS website.
While still working to resolve known problems with Service Pack 2 on Windows XP machines, ICS maintains its recommendation against installation at this time. Updates on the situation will continue to be posted as more information becomes available. Meanwhile, ICS is recompiling recent problems encountered as a result of SP2 installation.
Please note that the PO-BOX mail server will be unavailable from 06h00 to 09h30 on Sunday, September 19, 2004, due to a maintenance procedure. The STAFF and ELF mail servers may also experience intermittent downtimes during this period. Incoming mail will be queued and delivered when service is restored.
ICS does not recommend that our users install Service Pack 2 on Windows XP machines at this time. Resolutions to SP2 problems are still being sought. Updates on the situation will be posted as more information becomes available. Meanwhile ICS, in collaboration with faculty and department LAN administrators, is compiling some of the most recent problems encountered as a result of SP2 installation.
It has been reported that the Banner Client data extract function does not work when users install Service Pack 2 for Windows XP. Because no patch or other workaround has been supplied yet, automatic deployment of the service pack has been blocked on all machines of ICS customers. Banner users should not install the service manually.
ICS Customer Support offers extended online and telephone first-level support, outside our regular hours, for the following services: WebCT, email, DAS, VPN, and wireless.
The Canadian Association of Research Libraries (CARL) today recognized Frances K. Groen, Trenholme Director of Libraries, McGill University, as the winner of the CARL national award for Distinguished Service to Research Librarianship.