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IT Services news

Coming soon - MUHC to provide access to McGill resources over the wireless network

One of the IT challenges over the last several years has been providing McGill faculty members, students, staff and researchers access to McGill resources when they are at the MUHC. There will soon be a solution...

Classified as : Staff, Faculty, External, Students
Category :
Published on : 23 Jan 2012

WiFi now available on all inter-campus shuttle buses

WiFi has now been installed on bus #265. This completes the implementation of wireless connectivity on all inter-campus shuttle buses.

Classified as : Staff, Faculty, External, Students
Category :
Published on : 17 Jan 2012

Are you protected from security threats on your home / personal computers?

Install or update your McGill-provided antivirus solution today. It's FREE!

Classified as : Staff, Faculty, External, Students
Category :
Published on : 16 Jan 2012

Update: Minerva (and Banner INB), myMcGill portal connectivity issues

Minerva and Banner INB, as well as the myMcGill portal, will be unavailable for 30 minutes to resolve the ongoing connectivity issues reported earlier. Original announcement: Minerva and Banner INB are temporarily experiencing high levels of traffic, slowing response times and in some cases causing connection timeouts.

Classified as : Staff, Faculty, External, Students
Category :
Published on : 10 Jan 2012

NEW: Free Wi-Fi on McGill inter-campus shuttle buses

With the new year brings a new IT service - wireless connectivity is now available on inter-campus shuttle buses. See the service description in the IT Knowledge Base for full details: http://kb.mcgill.ca/it/wirelessbus

Classified as : Staff, Faculty, External, Students
Published on : 09 Jan 2012

ICS Service Desk closed for holidays - prepare now

The ICS Service Desk will be closed from December 23, 2011 - January 2, 2012. From January 3 - 6, we will be open from 9am to 5pm, with reduced support staff. Please contact us via email only; reserve phone calls for emergency situatons, such as classroom AV Systems Help. We will return to normal hours of operation on Monday, January 9. See full announcement for more...

Classified as : Staff, Faculty, External, Students
Category :
Published on : 09 Dec 2011

MUNACA employees: Access to IT services after strike

Upon conclusion of the strike, all required access to IT systems and services will be restored. MUNACA members will receive email with details on how to ensure that all your services are functioning normally upon return.

Classified as : Staff, Faculty, External, Students
Category :
Published on : 05 Dec 2011

McGill Bookstore - Textbook deals!

The McGill Bookstore will be buying back your textbooks weekdays, starting December 15 - 21, between 10am and 5pm, and Dec 22 from 10am to 2pm (early closing). After the holidays the buyback will continue from January 9th - 12th, 10am-5pm. Did you know, you can now order textbooks online and even rent textbooks? Go to: www.bookstore.mcgill.ca

Classified as : Staff, Faculty, External, Students
Category :
Published on : 05 Dec 2011

Intermittent problems with CallCenter telephones

Intermittent problems persist with telephones to CallCenters (ICS Service Desk, Facilities Maintenance Operations Centre, Enrolment Services, and Continuing Education) have been resolved.

Classified as : Staff, Faculty, External, Students
Category :
Published on : 25 Nov 2011

ICS Service Desk telephone unavailable - submit IT issues by email to support.ist@mcgill.ca

ICS Service Desk telephone service is currently experiencing difficulties. For all IT service issues and requests, please email support.ist@mcgill.ca

Classified as : Staff, Faculty, External, Students
Category :
Published on : 25 Nov 2011

VHS/VCRs phased out of McGill classrooms

Support for VHS technology is being phased out of McGill classrooms because VCRs are no longer being manufactured. When a VCR breaks it will no longer be fixed or replaced and new installations will not include VCRs. In larger classrooms a Blu-ray device will be installed.

Classified as : Staff, Faculty, External, Students
Category :
Published on : 11 Nov 2011

McGill Market Place unavailable - due to problem

The McGill MarketPlace (MMP) is currently unavailable due to technical issues. The service provider is investigating the cause of the disruption. Thank you for your patience.

Classified as : Staff, Faculty, External, Students
Category :
Published on : 08 Nov 2011

New ability to upload admissions requirements through Minerva improves service to applicants, reduces paper waste and increases efficiency

IT Services and Enrolment Services have introduced a new functionality to Minerva that allows many applicants to McGill to upload their required documents (e.g., unofficial transcripts) for admission. Read the full announcement for details.

Classified as : Staff, Faculty, External, Students
Category :
Published on : 02 Nov 2011