IT Services news
IT Customer Services (ICS) will permanently close its Laptop Repair Service effective April 30, 2013. The cost of operating this service has made it difficult to sustain, particularly within the context of the University’s current fiscal situation. ICS will honour any repair requests received by April 30, 2013, but will not accept new requests after that date. For laptops acquired under an IT Services Procurement Program that require warranty service, ICS will arrange for your laptop to be sent to an external authorized service provider for diagnosis and repair.
Visual Schedule Builder (VSB) shows you all the possible timetables for the courses you ask it to schedule. Try it yourself here or access it on myMcGill. Once you have some courses in mind from Class Schedule, enter them into VSB. State your preferences (mornings or evenings off, for example) and watch as multiple conflict-free schedules are generated.
The new-generation BlackBerry device (Z10 and others) can retrieve your McGill email by synchronizing using ActiveSync. Please see the related link for more information.
To limit the damage done to the reputation of the mailbox owner and McGill by accounts that have been compromised, IT Services is now applying a quota on the number of email items sent within a 24 hour period. Each recipient listed in the To, Cc or Bcc fields is counted as a separate item, whereas an email sent to a group or LISTSERV is only counted as one item. If you need to have the quota increased, contact ICS Service Desk.
Available in Minerva -- (For students) 2012 Tuition tax receipts in the Student Accounts Menu. (For employees) 2012 T4 and Relevé 1 tax receipts on the Employee Menu > Tax Slips Menu. To print:Log into Minerva directly at http://www.mcgill.ca/minerva, access and print the slips. Accessing Minerva through myMcGill portal will give unsatisfactory printing results.
For devices using iOS 6.1, Apple suggests this software update: http://support.apple.com/kb/DL1639, now available on the Apple site for those who wish to use it. Original announcement, February 12: A known issue between Exchange 2010 server and devices using iOS 6.1 can cause performance issues affecting both McGill’s Exchange servers and individual iPads and iPhones using iOS 6.1. Problems reported for individual iOS 6.1 users at McGill and other institutions
As you may know, in March 2012, McGill launched its new myCourses learning management system, and we have now successfully delivered both Summer and Fall 2012 terms in the new system. As of January 31, 2013, we will begin to phase out the old WebCT system, given that the vendor will no longer support it.
IT Services is now offering a new antivirus and online threat protection software: Titanium Internet Security for Mac, available for all Mac operating systems from OS X 10.5.8 and up. This includes the latest version of Mac OS X 10.8. In addition to basic features such as protection from viruses, spyware, and malware, it can protect you from phishing scams, block / warn you about unsafe websites or links, and has customizable parental controls so you can restrict children’s Internet access.
In response to a newly announced vulnerability in Microsoft's Internet Explorer web browser, there is need for heightened security awareness when accessing the web. Read about it on the Microsoft website: http://technet.microsoft.com/en-us/security/advisory/2757760
IT Services is launching a new Channels system to post and distribute News and Events across the McGill Web Management System (WMS). As of 7:00 am on Monday, September 3, the old McGill Channels system will be closed and all existing Channels listings will be migrated into the new system, which will be available in the WMS on Tuesday, September 4. Read the full announcement for details.
You may lose your Internet service Monday unless you do a quick check of your computer for a DNS Changer malware that could have infected your machine more than a year ago. You may not even know that your computer has been infected, although you may be experiencing slower Web surfing and your antivirus software may be disabled.
An email is currently circulating with the Subject: "Verify Your McGill Webmail Immediately" and sent From: "McGill Helpdesk". If you have received this email please DELETE it - do not click on the link. This is a phishing attempt and does not come from McGill IT Services. Our help desk is called the ICS Service Desk.
If you are still connecting to the McGill Wireless Network using the unencrypted SSID (network name): “mcgill.ca” you should instead configure your laptops, smartphones and other devices to connect using the WPA (Wi-Fi protected Access) protocol: “wpa.mcgill.ca”. Find step-by-step instructions at: http://kb.mcgill.ca/it/wireless
An email is circulating with the Subject: "Abuse. Your email is blacklisted" and a link containing malicious files. Please delete this email without clicking any links.