IT Services

Over the summer McGill IT Services will be clearing out old email accounts, which have not been moved to Office 365. Email addresses ending in “@staff.mcgill.ca” and “@elf.mcgill.ca” will be terminated effective September 15, 2017. These email addresses are currently redirecting mail to other email addresses, such as @mcgill.ca, Gmail, Hotmail, Yahoo, etc. Once the old email address is decommissioned, redirects from it will no longer work and senders will receive a notice of failed delivery.

Classified as: email
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Published on: 3 May 2017

Update May 2, 2017 at 10:13 am:
The issue reported yesterday has been resolved. Users should now be able to login to Minerva with their username and password.

 

Original announcement - May 1, 2017:
Users may experience errors when logging into Minerva with their username and password. An error screen may appear suggesting you are not authorized to access the system.

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Published on: 1 May 2017

On May 29, myCourses, McGill’s learning management system, will be upgraded to be responsive for a consistent user experience across computers, tablets, and mobile devices.

Below are screenshots of the new look and feel from a computer and mobile device for both the instructor and student views.

The changes are primarily cosmetic and will not impact functionality. This includes: 

  • A new, simplified experience that will be more consistent across all types of devices; 

Published on: 28 Apr 2017

As of May 3, 2017, students who are members of the following groups will not be able to access the uPrint machines on campus with their McGill ID Card, or their McGill username and password:

 - Exchange students
 - Inter-University Transfer students
 - Special and Visiting students in the School of Continuing Studies
 - Special intensive English and French programs in the School of Continuing Studies

Classified as: uprint, prepaid
Published on: 20 Apr 2017

There is a phishing email circulating to users about access to their library account expiring due to inactivity. The email asks users to click on a fraudulent link to continue to have access to the library service. See an example of this phishing message below.

Classified as: phishing, email scams
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Published on: 19 Apr 2017

There is a phishing email circulating to users with the subject "Identity". The email asks users to click on a fraudulent link to security their identity. See an example of this phishing message below.

Classified as: phishing, email scams
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Published on: 13 Apr 2017

There is a phishing email circulating to users. The email asks users to upgrade their McGill university mailbox settings by clicking on a fraudulent link. See an example of this phishing message below.

Classified as: phishing, email scams
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Published on: 7 Apr 2017

There is a phishing email circulating to McGill users, which tries to capitalize on our recent request for all users to reset their McGill Passwords. The email says "Your owa outlook Pass-word will expire...", and asks users to CLICK HERE, and enter their username and password to keep it active.

Classified as: phishing, email scams
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Published on: 7 Apr 2017

There is a phishing email circulating with a fraudulent PDF attachment. See an example of this phishing message below.

Classified as: phishing, email scams
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Published on: 4 Apr 2017

For the continual improvement to our IT security service, and to meet McGill’s evolving administrative and research security requirements, McGill IT Services will be upgrading the antivirus version available to LAN administrators to focus on improved threat protection. This increased security measure will enable the institutional version to leverage features already available in the home version provided to the McGill community.

Security benefits:

Classified as: Antivirus, security, phishing, LAN Managers
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Published on: 4 Apr 2017

Update March 4, 2017 at 9:20 pm:
The problem reported earlier this afternoon was resolved at around 7:00 pm. Moneris is back to normal.

Original announcement - March 4, 2017 at 4:30 pm
The Moneris credit card processing system is currently unavailable. We are investigating the issue and hope to resolve it as quickly as possible.

We appreciate your patience and apologize for any inconvenience to you.

Classified as: Moneris
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Published on: 3 Apr 2017

The SANS Video Library, a course offering in the McGill IT Security Awareness Training program, includes a set of short videos, newsletters, and links to resources concerning IT Security.  

Check out this week’s featured module: “Senior Leadership”

Already registered? Access the SANS Video library.

Classified as: IT security, IT Security Awareness Training
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Published on: 30 Mar 2017

There is a phishing email circulating to users. It prompts users to view or download a fraudulent PDF file about findings on campus health issues. See an example of this phishing message below

Classified as: phishing, email scams
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Published on: 29 Mar 2017

The myMcGill portal is available but will continue to be monitored.

We thank you for your patience during this disruption of service.

 


ORIGINAL MESSAGE - 10:00 am

The myMcGill portal is currently down. The cause is being investigated.

In the meantime, please see alternate links for access to services. We apologize for the disruption of service.

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Published on: 28 Mar 2017

Please note McGill required all users to reset their McGill password by March 28, 10:30AM EDT. If not done, your password has been automatically reset and will need to be changed. Visit www.mcgill.ca/password to regain access to your account.

Alumni and Retirees: To facilitate the process, if you know your existing McGill Password, go to Password Update now.

Classified as: McGill Password, phishing, password reset
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Published on: 28 Mar 2017

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