IT Services

The phone issue and power outage was resolved at around 2:00 pm, September 11, 2017.


Original announcement posted - September 11, 2017 at 1:30 pm

There are power outages and phone issues in some buildings on the downtown campus. We thank you for your patience while we resolve this issue.

Published on: 11 Sep 2017

Due to the current high volume of course enrolments (adds/drops), it may take up to an hour for a course registration in Minerva to appear in myCourses. Please allow this delay before advising the IT Service Desk. 


We apologize for the inconvenience and thank you for your understanding. 

Classified as: courses, myCourses, enrolment
Published on: 6 Sep 2017

Please note the following three important changes to Polling @ McGill (TurningPoint) for the Fall 2017 semester.

Upgrade to TurningPoint 8

There is a new version of TurningPoint. Please uninstall TurningPoint Cloud and download the new TurningPoint 8 by following these steps:

Classified as: polling, SRS, Student Response System
Published on: 30 Aug 2017

There are multiple phishing emails circulating from different senders asking users to click on a link to validate their email account. The link redirects to a fake login page. The email subjects are "Validate your McGill Account" and "Important Alert from McGill University Admin".

See an example of the phishing message below.

Classified as: phishing, email scams
Published on: 24 Aug 2017

There is a phishing email circulating asking users to click on a link to view files via dropbox that their Admin has shared.  The link redirects to a fake login page.  See an example of this phishing message below.

Classified as: phishing, email scams
Published on: 21 Aug 2017

Introducing D2

As of August 2nd, 2017, D2 is the main web-based document management solution used at McGill for creating, managing and publishing electronic documents. D2 is the replacement solution for CenterStage, which lost vendor support in spring 2017.

Classified as: Document Management System, Documentum, D2
Published on: 2 Aug 2017

Back by popular demand, the Web Service Group will be offering another presentation in the Fall — this time shining a spotlight on the highly-requested topic of webforms in the WMS. This is something you won’t want to miss so stay tuned for more details to come. In the meantime, we want to hear from you. Tell us which webform features you’re most interested in by taking a short survey.

Classified as: McGill Web Management System
Published on: 1 Aug 2017

Update - October 4, 2017
All faculty and staff accounts were successfully switched to the Office 365 spam protection.

Update - September 18, 2017
Faculty and staff accounts will be make the switch to Office 365 spam protection starting on Tuesday, October 3, 2017.

Original announcement - July 27, 2017
In order to take full advantage of the features of Email on Office 365, IT Services will be replacing our anti-spam quarantine system with Office 365’s anti-spam protection features. 

Classified as: Anti-Spam, email
Published on: 27 Jul 2017

Due to construction at the downtown campus, wireless coverage is unavailable at the Roddick Gates and the Crossroads (the main entry road and the road in front of the Three Bares statue).

Classified as: Wireless
Published on: 11 Jul 2017

Telephones situated in the north west section of the downtown campus are not functioning.

Technicians should have the problem resolved tomorrow. We apologize for the inconvenience.

Published on: 10 Jul 2017

Update - July 4, 4:00 pm: The uPrint Anywhere issue has been resolved.

Original announcement- July 4, 12:50 pm:

uPrint Anywhere is a sub-service of uPrint which allows students, faculty and staff to send print jobs via email from any computer, laptop, or mobile device to a uPrint device on campus.

Note: Print jobs sent directly to uPrint via desktop computers using the uPrint drivers are not affected.

We apologize for the inconvenience this may cause you.

Classified as: *IT systems unavailable/issues, uPrint Anywhere
Published on: 4 Jul 2017

There is a malicious email circulating which comes from a McGill professor's account, which was compromised. It says that the sender has "shared an Important Document ..." and contains a link to OPEN FOLDER. See an example of this message below.

Classified as: phishing, email scams
Published on: 3 Jul 2017

Sponsors of McGill resource accounts were notified in May and asked to reset the passwords of those accounts by May 24.  Any resource account passwords which were not changed since March have now been reset by IT Services and the accounts will not be accessible until the passwords are changed.

Sponsors of those resource accounts will be notified by email on June 21 and asked to contact the IT Service Desk if they require assistance, or if they are no longer responsible for managing the resource accounts with which they are affiliated. 

Classified as: McGill Password, password reset, phishing
Published on: 21 Jun 2017

Update - July 3, 2017: The myMcGill portal issues have been resolved.

Original announcement- June 21, 2017:

The myMcGill portal is presently down, and will be unavailable for the duration of the upcoming holiday long weekend.

IT Services is investigating the cause of this issue. We apologize for the disruption of service.

In the meantime, common IT services may be accessed via this list of direct links


Published on: 20 Jun 2017

Update - June 15 at 4:15 pm: The issues affecting FAMIS have been resolved. You should now be able to access the system.

Original announcement- June 15 at 3:00 pm:

Access to the Facilities and Space Management System (FAMIS) is currently unavailable.

IT Services' staff is investigating the issue; we apologize for any inconvenience this may cause.

Classified as: FAMIS, Facilities and Space Management System (FAMIS)
Published on: 19 Jun 2017