IT Services

A phishing email is circulating which tells users that a virus has been spotted on "our Sever" and the user must take action to avoid shut down of their account. A sample of the email is shown below.

Classified as: phishing, email scams
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Published on: 17 Nov 2015

Update - 4:30 pm, Nov. 12, 2015:
uPrint Anywhere is once again successfully printing email attachments. You should now be able to print documents from your mobile device or laptop by attaching the files to an email and sending to uprint [dot] mono [at] mcgill [dot] ca or uprint [dot] colour [at] mcgill [dot] ca.  The message body will not be sent to the printer.

Classified as: uPrint Anywhere
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Published on: 12 Nov 2015

uPrint Anywhere is the service that allows you to print documents from mobile devices and laptops, by attaching them to an email and sending to either uprint [dot] mono [at] mcgill [dot] ca or uprint [dot] colour [at] mcgill [dot] ca.

Classified as: uPrint - Anywhere
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Published on: 10 Nov 2015

Update - Nov. 10, 2015:
To address the issue reported below, the uPrint service has been reconfigured so that the body of the email message is not sent to the uPrint system, and only attached files can be printed. See this announcement.

Classified as: uprint, uPrint Anywhere, Campus Printing
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Published on: 6 Nov 2015

A phishing email is circulating which tells users that a virus has been spotted on "our Sever" and the user must take action to avoid shut down of their account. A sample of the email is shown below.

Classified as: phishing, email scams
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Published on: 2 Nov 2015

The Audiovisual Equipment Loans office at 688 Sherbrooke West, room 285 will now be open Monday to Friday from 9:00 am to 4:45 pm. The office at Macdonald campus is open from 9 to 5.

This office lends AV equipment, such as digital cameras, video cameras, projectors, screens and more, to instructors, staff and students.  Make sure to call and reserve what you need in advance.

Classified as: Audiovisual Equipment Loans
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Published on: 28 Oct 2015

Article from the McGill Reporter, posted on Tuesday, October 20, 2015

“I still don’t know what I clicked on or did. But for months now, people keep complaining about emails they get from me that I didn’t send. With links to strange websites.”

Classified as: phishing, IT security, IT Security Awareness Training, online security
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Published on: 23 Oct 2015

Apple has released a new update, OS X 10.11.1, which addresses the previously announced compatibility issues with Office 2016. For more information, see the articles in MacRumors and ComputerWorld

Classified as: Office 365 ProPlus, Mac OS X 10.11 El Capitan
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Published on: 22 Oct 2015

Students in McGill residences can now access the wireless network in REZ with their gaming consoles, such as Sony’s Playstation, Microsoft’s Xbox, and other devices that don't support the WPA2-Enterprise standard.

These kinds of devices would normally not be able to access the REZ wireless network because there's no way to enter your McGill Username and Password credentials to log in. Now you can self-register such devices by entering the corresponding MAC address into the website https://gpass.mcgill.ca.

 

Classified as: Wireless Connectivity in Residences (REZ), game console, nintendo, playstation
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Published on: 19 Oct 2015

Update - Oct. 26, 2015:
Apple has released an update to El Capitan, OS X 10.11.1, which addresses the issues with Office 2016 reported below. See the announcement in ComputerWorld.

Classified as: Office 365 ProPlus, OneDrive for Business, Mac OS X 10.11 El Capitan
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Published on: 13 Oct 2015

A phishing email is circulating which tells users their mailbox limit has been exceeded, and emails are being rejected. A sample of the email is shown below.

Classified as: phishing, email scams
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Published on: 7 Oct 2015

A phishing email is circulating which appears to invite the recipient to update their email account to take advantage of improved features. A sample of the email is shown below.

Classified as: phishing, email scams
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Published on: 7 Oct 2015

If your iPhone or iPad is running iOS 9, you may want to disable a new feature called Wi-Fi Assist. If you're somewhere where your Wi-Fi signal is deemed to be too slow or unreliable, it will switch to use your data connection.

The feature is meant to give you a more seamless experience when on spotty Wi-Fi networks, but this also means eating through your 500mb data cap without knowing it. You might think you’re safely Youtubing while on Wi-Fi, but instead it's using the 3G / LTE.

For more information, and instructions on how to disable the feature, see:

Classified as: iOS, best practices
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Published on: 28 Sep 2015

Want to start a book club or recruit people for a research project? Or maybe you just want to buy a used coffee table? Try Yammer.

As of Monday, September 28, 2015, McGill’s Yammer site is now available and accessible through the Microsoft Office 365 portal for all McGill faculty, staff and students. Yammer is like a private Facebook site for McGill, where you can share information with the entire University, join or create discussion groups on topics that interest you, and start building communities.

Classified as: social media, Yammer
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Published on: 28 Sep 2015

12:15PM - myCourses is now fully accessible.

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The myCourses Learning Management System is currently inaccessible for many users. Users may be unable to access the system or navigation may be slow.

The system provider is looking into the issue; we apologize for any inconvenience this causes.

Classified as: D2L, myCourses, myCourses unavailable
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Published on: 21 Sep 2015

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