IT Services news
When attempting to sign into the myMcGill portal, some users are redirected back to the login page, without any error message even if they use the correct credentials. To successfully log in, we recommend doing the following: 1) Close your browser, then reopen it. 2) Clear your browser's cache and stored cookies. 3) Close your browser again, reopen it and try logging in to myMcGill again.
Respondus is a free download from mcgill.ca/software and is a powerful Windows tool that allows instructors to create and manage quizzes and surveys off line.
There is a problem with the Search feature on the Programs, Courses and University Regulations site (www.mcgill.ca/study). We are looking into the issue and hope to resolve it as soon as possible. Check the IT Services site for status updates.
During the early morning of Thursday October 7, Videotron was rejecting mail sent from McGill to Videotron email subscribers. If you sent (or forwarded) a message to a Videotron address overnight, it is possible that your message was not delivered. If you are uncertain, we advise you to resend the message.
A new release of EVault (version 9), the email storage and archiving software, is now available for McGill faculty, staff and affiliates. Administrative computers in units that have a Service Level Agreement (SLA) with ICS, will be upgraded automatically over the next two weeks. For home computers, and those not under SLA with ICS, you can install the plug-in from the IT Knowledge Base.
All internet traffic going to and from McGill may be affected by degraded performance, resulting in a slow connection. Internet in McGill Residences is currently unavailable. We are working on the problem and apologize for the inconvenience.
The Lecture Recording System is currently unavailable in Leacock 26 and in the Strathcona Anatomy and Dentistry Building, room 2/36. Lecture recording is expected back in service for the end of the week.
McGill Information Technology Services will hold walk-in sessions to demonstrate classroom technology, such as projectors, microphones, document camera (overhead). These sessions will be held during the second week of classes, Tuesday Sept. 7th – Friday, Sept. 10th, between 7:30 am and 8:30 am, in several rooms on both Downtown and Macdonald campuses. Instructors are encouraged to attend.