The issues affecting the non-credit course registration system have now been resolved. 

Original announcement: A technical issue is affecting the non-credit course registration system. As a result, students of the School of Continuing Studies may be unable to access McGill services. IT Services is working towards a resolution, and we thank you for your patience during this time.

 

Classified as: IT Alerts, IT Announcements, *Banner/Minerva
Category:
Published on: 23 Aug 2023

The issue affecting Facilities and Space Management System (FAMIS) is now resolved and the system is now available. 

Original message: McGill's Facilities and Space Management System (FAMIS) is currently unavailable. IT Services is working towards a resolution. We thank you for your patience. 

 

Classified as: IT Alerts, IT Announcements
Category:
Published on: 21 Aug 2023

On July 11th, the security certificate that secures authentication to McGill's wpa.mcgill.ca, eduroam, and cusm-muhc.mcgill.ca Wi-Fi networks was renewed. This certificate allows you to sign on to the Wi-Fi network in a secure manner. For Android and most Windows devices, no change was necessary, but most iOS and MacOS devices are displaying a message that prompts users to accept the certificate.

Please follow these instructions to accept the certificate (see attached document for screenshots):

iOS:

Category:
Published on: 12 Jul 2023

On August 11, 2023, UNIWeb will no longer be accessible to McGill staff and students.  Given the very low usage rate and relatively high cost of the UNIWeb license, the decision has been taken to discontinue access to this tool. 

Refer to the full message from the Academic Personnel Office.

Classified as: IT Service Desk, IT Services, Software, collaboration, IT Alerts
Published on: 12 Jun 2023

Earlier today, Minerva experienced a temporary outage and some users were unable to access the site during this time. Please be advised that all users should now be able to access Minerva. 

We thank you for your understanding. 

 

Classified as: Minerva, system outage, IT Alerts, IT Announcements
Category:
Published on: 7 Jun 2023

Teamwork was a major motivator for many of the offices that joined the Sustainable Workplace Certification program this semester.\

It’s surprisingly easy. That was the most common takeaway for the 11 teams that joined the Sustainable Workplace Certification program this academic year.

Classified as: Sustainable Workplace Certification, procurement services, McGill Executive Institute
Published on: 31 May 2023

On May 18, 2023, McGill will reset its Zoom licenses back to their basic (default) setting for account maintenance purposes and to remove inactive accounts. In order to reinstate your full Zoom account functionality, you will need to login anew. With the basic account setting, meeting times will be shorter and you will not be able to create recordings.  You may reactivate your license and additional privileges by logging in to your Zoom account any time after this reset at https://mcgill.zoom.us.

Classified as: IT Service Desk, IT Services, Software, zoom, teaching and learning, collaboration, *Communication & Collaboration Tools
Published on: 17 May 2023

UPDATE: The technical issue affecting MMP is now resolved. 

Original message, published May 15, 2023:

We are experiencing a technical issue with MMP. You can continue submitting your purchase requisitions; however, there may be delays in issuing POs to the supplier. We are working on resolving the issue.

Classified as: IT Announcements, IT Services
Published on: 15 May 2023

Microsoft's recent standard service update inadvertently introduced a code error causing Microsoft Teams to intermittently crash for Mac client users. Microsoft is on track to deploy a fix by the end of May. However, it may take up to a month for Microsoft to complete the deployment. As the deployment progresses, users may start to experience mitigation relief.  

Classified as: Microsoft Teams
Category:
Published on: 26 Apr 2023

McGill is a founding member of Calcul Québec, a consortium of Québec Universities whose objective is to provide Advanced Research Computing (ARC) infrastructure and expertise to the research community.

What services are offered?

McGill and Calcul Québec work closely together to offer the following services:

Classified as: IT Services, collaboration, IT Service Desk, IT Announcements
Category:
Published on: 17 Apr 2023

UPDATE SUCCESSFUL:

We would like to thank you for your patience during the recent Documentum downtime.

The scheduled upgrade has been successfully completed and all related systems are now up and running!

 

ORIGINAL MESSAGE posted on March 3, 2023:

Dear members of the McGill community,

Classified as: IT Announcements, information security, IT Security Awareness; Information Security, Documentum
Category:
Published on: 3 Mar 2023

Please note that Spectrum NG Sign-on mechanism was updated today, February 28th, to an enhanced, up-to-date version including 2FA (Two-factor authentication). If you experience trouble signing-in, please reach out to the Service Desk and include the steps you followed and a screenshot of the error message.

Classified as: IT Announcements
Published on: 28 Feb 2023

La version française suit.

Dear members of the McGill community,

Effective immediately, please be advised that the application TikTok must not be installed on any mobile device (i.e., mobile phone or tablet) that has been provided to you by the University, or on any mobile device for which McGill covers the cost of the mobile service. If you currently have TikTok installed on your McGill mobile device, you must remove it immediately.

Classified as: IT Announcements, IT Alerts, IT security, IT security alerts
Published on: 28 Feb 2023

In accordance with McGill's Climate & Sustainability Strategy, McGill is moving to a new telephone system to reduce our environmental footprint related to our physical phone system.

We are transitioning to a softphone solution. Exceptionally, physical phones will only be available for the following spaces: 

  • Common areas not assigned to an individual  

  • Conference rooms, labs, workshops 

  • Receptionist and Administrative Assistants’ desks 

  • Department/Unit offices 

Classified as: IT Announcements, information security, IT Security Awareness; Information Security;
Category:
Published on: 17 Feb 2023

As part of McGill’s ongoing efforts to keep our systems secure, McGill IT Services will begin on February 15, 2023, automatically uninstalling unused and outdated software that may contain security vulnerabilities from ICS-managed desktop and laptop Windows computers. 

How does this affect you? 

Classified as: IT Security awareness, IT Security Awareness Training; Cybersecurity; Information Security, IT Announcements, Software, campus software site
Category:
Published on: 13 Feb 2023

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