IT Services news
Status update - 8:40 am Monday, May 2, 2016 McGill IT Services wishes to inform you that call routing to and from external networks (inbound calls and outbound calls) was down on May 1st 2016 from 8AM to 10PM due to a major system failure of our telephony service provider Telus. The issue did affect multiple organizations and clients in various regions (greater Montreal area and other locations) and has now been declared as permanently fixed by Telus.
A series of phishing emails, some with malicious attachments, have been reported. Samples are shown below. Please DO NOT click on any links or open any attachments, or reply to the message. Delete this email immediately! It does NOT come from a McGill source. If you have already opened the attachment, you should contact your IT Administrator immediately! If you don't know who your IT Administrator is, contact the IT Service Desk.
A phishing email has been reported with the subject "Email Alert from: McGill University Admin". It is signed from Web Administrators McGill University, and urges the recipient to click a link to upgrade their email account. A sample of the email is shown below.
McGill University is pleased to announce that all active and retired faculty and staff mailboxes currently hosted on McGill's central Exchange server will be moving to the Microsoft Office 365 Exchange Online service starting in May, 2016. This cloud-based service will give you 50 GB of email storage space online. The migration will be done in batches, and is expected to be completed by the end of July 2016. Last summer all student mailboxes were migrated and they are very pleased with the service.
A phishing email was sent to the UNIVERSITY-ELECTIONS Listserv. It seems to comes from Apple, and asks the recipient to verify their login information. <<- Click to enlarge sample screenshot.
The scheduled upgrade of Banner/Minerva is completed and related systems are now open! Please restart your browser before accessing INB. If you encounter any issues using Minerva, Banner, AX or other systems, contact the IT Service Desk. INB Administrative users: Please refer to these related pages on the web and in the IT Knowledge Base:
A phishing email has been reported with the subject "Compromised Account". It is signed from McGill's Information Security (InfoSec) team, and urges the recipient to fill out a form to unlock their account. A sample of the email is shown below.
Whether you're using a public computer at McGill, a cafe, library, hotel, or even left your own laptop unattended for a short period of time, you should always inspect it to ensure that no keylogger devices have been attached. A keylogger is a tiny device that logs every key you press on your keyboard. It can capture personal messages, passwords, credit card numbers, and everything else you type.
After March 31, 2016 there will be a change on the Virtual Private Network, which will require version 4.1 or higher of the Cisco AnyConnect client software on Windows, Mac OS v10.8 and higher, and mobile devices. For those using Mac OS v10.7 or earlier, please contact the IT Service Desk; you will need to use the L2TP over IPSec security protocol. Before March 31 If you have an old version of the Cisco AnyConnect client (you have connected to VPN in the past, but not recently):
A series of fraudulent emails containing malware attachments have been reported that use a different variations of a subject related to an order/invoice, for example "Invoice <random set of numbers>", "Order Status #xxxxxxx" or "Notification from XXXX". A sample of one of the emails is shown below.
A phishing email has been reported with the subject "Confirmation #<some random set of numbers>". It urges the recipient to open a possibly malicious attachment. A sample of the email is shown below.
A phishing email has been reported with the subject "Web Email Interface Notice". It urges the recipient to click a link and then enter email and password details. A sample of the email is shown below.
A phishing email has been reported with the subject "Compromised McGill Username and McGill Password". It urges the recipient to click a link to unlock their account. A sample of the email is shown below.
As of March 2016, IT Services has made the Skype Federation feature available to members of the McGill community. This feature allows you to add people to your Skype for Business contact list even if they are using regular Skype.
A phishing email has been reported with the subject "WELCOME TO MCGILL UNIVERSITY - ONLINE SERVICES". It urges the recipient to click a link to upgrade their email account. A sample of the email is shown below.