IT Services

Introducing D2

As of August 2nd, 2017, D2 is the main web-based document management solution used at McGill for creating, managing and publishing electronic documents. D2 is the replacement solution for CenterStage, which lost vendor support in spring 2017.

Classified as: Document Management System, Documentum, D2
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Published on: 2 Aug 2017

Back by popular demand, the Web Service Group will be offering another presentation in the Fall — this time shining a spotlight on the highly-requested topic of webforms in the WMS. This is something you won’t want to miss so stay tuned for more details to come. In the meantime, we want to hear from you. Tell us which webform features you’re most interested in by taking a short survey.

Classified as: McGill Web Management System
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Published on: 1 Aug 2017

In order to take full advantage of the features of Email on Office 365, IT Services will be replacing our anti-spam quarantine system with Office 365’s anti-spam protection features. 

Classified as: Anti-Spam, email
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Published on: 27 Jul 2017

Due to construction at the downtown campus, wireless coverage is unavailable at the Roddick Gates and the Crossroads (the main entry road and the road in front of the Three Bares statue).

Classified as: Wireless
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Published on: 11 Jul 2017

Telephones situated in the north west section of the downtown campus are not functioning.

Technicians should have the problem resolved tomorrow. We apologize for the inconvenience.

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Published on: 10 Jul 2017

Update - July 4, 4:00 pm: The uPrint Anywhere issue has been resolved.


Original announcement- July 4, 12:50 pm:

uPrint Anywhere is a sub-service of uPrint which allows students, faculty and staff to send print jobs via email from any computer, laptop, or mobile device to a uPrint device on campus.

Note: Print jobs sent directly to uPrint via desktop computers using the uPrint drivers are not affected.

We apologize for the inconvenience this may cause you.

Classified as: *IT systems unavailable/issues, uPrint Anywhere
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Published on: 4 Jul 2017

There is a malicious email circulating which comes from a McGill professor's account, which was compromised. It says that the sender has "shared an Important Document ..." and contains a link to OPEN FOLDER. See an example of this message below.

Classified as: phishing, email scams
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Published on: 3 Jul 2017

Sponsors of McGill resource accounts were notified in May and asked to reset the passwords of those accounts by May 24.  Any resource account passwords which were not changed since March have now been reset by IT Services and the accounts will not be accessible until the passwords are changed.

Sponsors of those resource accounts will be notified by email on June 21 and asked to contact the IT Service Desk if they require assistance, or if they are no longer responsible for managing the resource accounts with which they are affiliated. 

Classified as: McGill Password, password reset, phishing
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Published on: 21 Jun 2017

Update - July 3, 2017: The myMcGill portal issues have been resolved.


Original announcement- June 21, 2017:

The myMcGill portal is presently down, and will be unavailable for the duration of the upcoming holiday long weekend.

IT Services is investigating the cause of this issue. We apologize for the disruption of service.

In the meantime, common IT services may be accessed via this list of direct links

 

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Published on: 20 Jun 2017

Update - June 15 at 4:15 pm: The issues affecting FAMIS have been resolved. You should now be able to access the system.

Original announcement- June 15 at 3:00 pm:

Access to the Facilities and Space Management System (FAMIS) is currently unavailable.

IT Services' staff is investigating the issue; we apologize for any inconvenience this may cause.

Classified as: FAMIS, Facilities and Space Management System (FAMIS)
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Published on: 19 Jun 2017

Update - July 3, 2017: The myMcGill portal issues have been resolved.


Original announcement- June 15, 2017:

The myMcGill portal is currently unavailable.

IT Services is investigating the cause. We apologize for the disruption of service.

In the meantime, please see alternate links for access to services.

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Published on: 15 Jun 2017

Please note that the backup system will be unavailable on Thursday June 15, 2017 from 9:00 am to 4:00 pm for maintenance. The backup system will not be available for file backups or restores during this period.

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Published on: 15 Jun 2017

There is a phishing email circulating advising customers that their library account has expired and that they must click on a fraudulent link in order to reactivate it. See an example of this phishing message below.

Classified as: phishing, email scams
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Published on: 8 Jun 2017

A new role, Site Administrator, has been added to the McGill Web Management System (WMS).

What is it?

The Site Administrator serves as the primary contact and oversees the quality and overall objectives of their site. Replacing the now defunct designation of Primary Site Manager, this new role has been created to help ensure quality and reduce complexity for Site Managers and other contributors.

Classified as: WMS
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Published on: 8 Jun 2017

The Web Service Group is working to make it easier for visitors to find and view events on WMS sites, similar to what is on www.mcgill.ca/music/events.

As a result, Channels Event Search will soon be made available to all WMS sites.

What is it?

Channels Event Search makes it possible to display, search, and filter local channels event content on any site where it is enabled.

This module provides the following displays:

Classified as: WMS
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Published on: 8 Jun 2017

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