IT Services

Please be advised that upcoming activities by IT Services later this month may cause a short interruption in Internet service. This work is a prerequisite for the implementation of a more performant network (Internet and research network) and safer computing for the McGill community. Details are in the grid below. 

We thank you for your patience and collaboration in supporting this initiative.

Classified as: internet, Wired Connectivity, Wireless Connectivity
Published on: 15 Mar 2018

The telephone service has been restored to all downtown McGill buildings.

ORIGINAL MESSAGE: Posted on March 14 at 10:31 am

Service has been restored to McGill's PBX service after yesterday's outage, however, there are ongoing telephone problems in some buildings on the downtown campus.

We thank you for your patience while we investigate the problem. Please contact the IT Service Desk to report any issues.

Classified as: * Telephone issue, telephone, PBX
Published on: 14 Mar 2018

Congratulations to our three finalists!

Thank you for all your fantastic submissions to the Data Privacy Cartoon Caption Contest! Congratulations to our finalists Timothy Campbell, Marc Delesclefs and Marina Minh Nguyen.

Voting begins!

Now that the first round of voting is complete, it’s your turn to choose your favourite data privacy cartoon caption. All McGill students, alumni, staff and faculty members are eligible to vote, and can vote for only one entry.

Classified as: Data Privacy, Cartoon Caption Contest, IT security
Published on: 2 Mar 2018

UPDATE 10:45 AM: Webtop can now be accessed and documents can be updloaded in uApply.

Original message, February 22, 10 AM

Webtop and UApply are currently experiencing issues.  The technical team is working to resolve the problem as quickly as possible. 


Classified as: D2, Webtop, Documentum, *IT systems unavailable/issues
Published on: 22 Feb 2018

The problem reported earlier has now been resolved. Lecture recordings are once again accessible from myCourses.

Original announcement:
There is currently a problem accessing lecture recordings from myCourses. Note that the actual recording of lectures is not affected, and all recordings should become available to students once the issue is resolved.

IT Services is working to resolve the issue as quickly as possible. We apologize for this inconvenience and thank you for your patience.

Classified as: myCourses, Lecture Recordings
Published on: 19 Feb 2018

How clever are you when it comes to data privacy?

IT Services has a cartoon in need of a caption and we are hoping you can help! The cartoon is from the classic tale that most of us know: Cinderella. What most don’t know is what Cinderella’s story can tell us about data privacy.

IT Services is holding a contest open to all students, faculty and staff. We need your help to add a new spin to an old story. Who is speaking and what is being said? Well, that’s up to you.

Classified as: Data Privacy, Cartoon Caption Contest, IT security
Published on: 15 Feb 2018

A phishing scam is targeting the McGill community, with the subject "McGill University [validate your email ]". You are asked to click on a fraudulent link to update your Anti Virus and activate the shield.

Please DO NOT click on the link or reply to the message. Delete this email immediately! It does NOT come from a McGill source.

Classified as: phishing, email scams
Published on: 12 Feb 2018



Please take a few minutes to fill out the staff survey about telecommunications habits at McGill

For details, see the message below, sent to all staff on January 31, 2018.






MRO message to all staff:

La version française suit.

Classified as: Unified Communications
Published on: 9 Feb 2018

UPDATE: The resolution of this issue is in progress. More information will follow soon. Thank you for your ongoing patience.

Classified as: Cisco AMP, BitDefender
Published on: 6 Feb 2018

UPDATE January 29th @ 11:40am: ISSUE HAS BEEN RESOLVED


Original message:

Due to an issue with our file servers, some network drives are currently inaccessible. As a result, you may also experience issues trying to login to a computer on campus.

We are investigating the problem, and apologize for any inconvenience.

Classified as: Network File Storage, file storage issues
Published on: 29 Jan 2018

At 9 AM on Friday January 19th, 2018, Modern Authentication will be enabled in the cloud for Exchange and Skype for Business. The impacts of this change are detailed below.

Classified as: Outlook, Office 365 ProPlus, Skype for Business, Authentication
Published on: 18 Jan 2018

Changes and advances in technology allow McGill to continuously improve services to the university community while delivering efficiency and sustainable value. Whether it be to implement a new product, integrate systems, or develop in-house functionality, IT Services is proud to have collaborated on many of the university's major projects.

Here are the top initiatives IT Services worked on with you in 2017.

Classified as: IT Projects
Published on: 5 Jan 2018


The issue affecting D2 is now resolved. 



Please be advised that users are presently unable to view, download, upload, import or edit documents through D2, McGill’s Document Management System. We are currently investigating the issue and are working towards a resolution.

Published on: 3 Jan 2018





Network and Information Security Upgrade: New antivirus solution at McGill

The following announcement was sent to all McGill Staff and Students on December 12, 2017.

To all community members:

This communication provides you with important information concerning the deployment of a new antivirus for McGill: Cisco Advanced Malware Protection (AMP) for Endpoints.

Classified as: Antivirus
Published on: 13 Dec 2017

McGill websites are currently not loading for some users when using If you use https:// the pages should load.

The web team is aware of the issue and is taking measures to resolve it as quickly as possible.

Thank you for your patience.

Classified as: Web Management System (WMS)
Published on: 4 Dec 2017