IT Services

The telephone issue was resolved at around 1:30 pm.


ORIGINAL MESSAGE: Posted at 9:45 am

There are currently telephone problems in some buildings in the downtown campus.

We thank you for your patience while we investigate the problem.

Published on: 17 Nov 2017

Recurrence reported November 15, 2017
This same phishing email was reported to the IT Service Desk again. See description below.
 

Original announcement posted September 28, 2017
There is a phishing email circulating at McGill from eFax Corporation. The email states you have received a fax and prompts you to click on a fraudulent link to view the message. Click on the image to the left to view a larger screenshot. See an example of this phishing message below.

Classified as: phishing, email scams
Category:
Published on: 15 Nov 2017

In order to increase the security of McGill’s network, the smtp email server, smtp.mcgill.ca  will be blocked starting on November 30, 2017.

If you have set up an email application using IMAP or POP protocols to access your McGill email, or if you are accessing your McGill email through a web-based email service, such as Gmail, Yahoo, or Hotmail, please ensure the outbound mail server is set to smtp.office365.com to avoid any problems sending email.

Classified as: email, IMAP, POP
Category:
Published on: 14 Nov 2017

A phishing scam is targeting the McGill community, with the subject "You have a message". The example we received says, "You have a message from the Human Resources Department" and asks the recipient to click a link to view the message. There may be other variants of this message, seeming to come from different units within McGill, or with different signatures. Please be on the lookout for similar emails.

Click the screenshot at the left to view a sample of the email.

Classified as: phishing, email scams
Category:
Published on: 10 Nov 2017

The issue was resolved at 9:00 am.


Original message posted November 8, 2017, 8:45 am.

Several access points on campus are down and as a result there is no wired or wireless connectivity in these areas.

IT Services is working to resolve the issue. We apologize for the inconvenience.

Category:
Published on: 8 Nov 2017

Are you a McGill Web Management System Site Administrator, Manager, or Editor?

Don’t forget to join us for the Web Service Group’s special presentation WMS Pro Tips: Sharing experiences and tool knowledge in the WMS. You won’t want to miss the highly-requested segment featuring webforms!

Only a very limited number of seats remain. If you haven’t already, register now to reserve your spot!

See you on Thursday, Nov 9, 2017 from 10:30 a.m. until noon in the SSMU Ballroom.

Classified as: McGill Web Management System, faculty, staff
Category:
Published on: 1 Nov 2017

There are multiple phishing emails targeting the McGill community, with the subject "Office365 E-mail Verification On The Containment Box"" and signature "IT Help Desk Office of Information Technology." The message contains a link to  Validate Email Account. Click the screenshot at the left to view a sample of the message; the text of the message is displayed below.

Classified as: phishing, email scams
Category:
Published on: 18 Oct 2017

A vulnerability with WiFi protected access II (WPA2) has been identified. The form of attack has been labeled KRACK (Key Reinstallation AttaCKs).

What does this mean?

Classified as: IT security, cyber security, KRACK, WiFi, Wireless, WPA2
Category:
Published on: 17 Oct 2017

Cyber Security is everyone’s business! As such, McGill’s IT Services is offering a number of activities over the coming weeks as an opportunity to help raise awareness about cyber security and the importance of protecting the confidentiality, integrity and availability of personal data, as well McGill’s information and information assets.

Classified as: IT security, cyber security, security awareness, online security
Category:
Published on: 16 Oct 2017

There is a phishing email targeting the McGill community, with the subject "McGill Incoming Mail On hold." and signature "McGillUniversity Team Privacy Policy | Customer Support, ©2017 Office 365 Mcgill University Support Team. All Rights Reserved." The message contains a link to  Update Server. Click the screenshot at the left to view a sample of the message; the text of the message is displayed below.

Classified as: phishing, email scams
Category:
Published on: 10 Oct 2017

Update - Tuesday, October 10, 2017:
There is a phishing email targeting the McGill community, with the subject "Important Alert from McGill University Admin" and signature "Privacy Policy | Customer Support, Office 365 Mailbox Support Team". The message asks recipients to Validate Email Account. Click the screenshot on the left to view an example of the message.

Classified as: phishing, email scams
Category:
Published on: 10 Oct 2017

There is a phishing email targeting the McGill community, with the subject  "Confirm your account.". The message states that the recipient's account has been locked due to a verification process that is being enforced. To re-activate the account, the recipient is asked to click on a fraudulent link. See an example of this phishing message below.

Classified as: phishing, email scams
Category:
Published on: 6 Oct 2017

Last year McGill accepted an offer from Microsoft to move our existing Office 365 content from their U.S. data centers to their newly enabled Canadian data centers. Although using Microsoft's cloud-based data centers in the U.S. did not pose any security concerns, once their Canadian data centers were made available to us, we gladly agreed to move our data to Canadian soil, where we will continue to benefit from robust reliability, security, and privacy of industry standards, such as ISO 27001, ISO 27018, SOC 1 and SOC 2.

Classified as: Email Office 365
Category:
Published on: 3 Oct 2017

There is a phishing email targeting the McGill community, with the subject "The McGill University Update!!". The message states that the recipient's anti-virus expires in 1hr 35mins and asks them to click on a fraudulent link to upgrade their anti-virus. See an example of this phishing message below.

Classified as: phishing, email scams
Category:
Published on: 3 Oct 2017

IT Services has successfully installed new critical patches for Trend Micro OfficeScan on all campus computers and laptops.


ORIGINAL MESSAGE

IT Services will be installing two new critical patches on McGill’s Antivirus server, Trend Micro OfficeScan, on all campus computers and laptops. Home computers are not affected.

The upgrade will be staggered and performed at 6:30 pm until 7:00 pm on one of the following days:

Classified as: Antivirus
Category:
Published on: 2 Oct 2017

Pages