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IT Services news

Phishing scam: "Subject: Your Account will be Temporary Suspended"

A phishing attempt is circulating with the subject line "Subject: Your Account will be Temporary Suspended". The message says that your mailbox is running out of data storage and will be suspended, and asks you to log on to a fraudulent website to upgrade / add more data space. A sample of the email is shown below.

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Published on : 20 May 2015

Resolved - Login issues with Banner (INB)

Update - 11:55am The issue has been resolved. If you experienced the issue, you will need to close and then reopen your browser. ---------------------------------------- Some users cannot log in to Banner (INB). When attempting to do so, they get an "Ora-12154 TNS Error" error message that asks them to close down their Java Client and try again. If you experience the issue, please close your Banner window and browser, wait a minute or two, then try again.  IT Services is investigating; we apologize for the inconvenience.

Classified as : Staff, Faculty, Banner (INB), Banner
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Published on : 14 May 2015

Skype for Business client is now available for Windows Lync users

On May 13, IT Services released the new Skype for Business client to supported McGill faculty & staff users that have Office 2013 Service Pack 1 (SP1) installed on their computers. It includes:

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Published on : 13 May 2015

Price increase for uPrint campus printing

As of June 1, 2015 the price of printing impressions using the uPrint service will be increased to the following:   Monochrome impressions (prints and copies): Letter and Legal sizes: from $0.063 per impression to $0.065 per impression Tabloid (11 x 17): from $0.126/ per impression to $0.13 per impression Colour impressions (

Classified as : Staff, Faculty, External, Students, uprint
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Published on : 13 May 2015

Phishing scam: "Subject: RE: Faculty/Staff/ Student"

A phishing attempt is circulating with the subject line "RE: Faculty/Staff/ Student". The message says that your mail settings are out of date and asks you to log on to a fraudulent website to update your mailbox. A sample of the email is shown below.

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Published on : 12 May 2015

We've looked at clouds from both sides now

No one can deny that cloud services offer the most affordable solution for file storage. Never before has our consumption of video and audio been higher and we seem to have an insatiable need for more space. The packrats among us are no doubt thrilled about the virtually limitless and often free space provided by the cloud -- it's like having a spare room in a magic dimension that lets you keep a much as you like without seeing the mess.

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Published on : 27 Apr 2015

Email delivery delays to Videotron and other email service providers

Periodically, there is a delay in delivering mail from McGill to Videotron, Gmail, Hotmail, Yahoo, and Sympatico email addresses. This mainly occurs when sending a large number of emails (several hundred and up) at once as part of a McGill mailing list (such as a LISTSERV). IT Services is investigating the issue. Further updates will be posted here.

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Published on : 23 Apr 2015

Student email moving to Office 365 online

McGill IT Services will soon begin moving all McGill Exchange mailboxes to the Microsoft Office 365 cloud service, which provides 50 GB of email storage space online. The migration of student and alumni mailboxes will be completed over a period of approximately seven months, starting with the first batch of students in June. Faculty and staff mailboxes will be migrated once the student and alumni migrations are complete. If you are eager to have your student mailbox moved over, see the note below on early migration.

Classified as : Students, Email Office 365
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Published on : 22 Apr 2015

Skype for Business client: coming soon for Windows Lync users

Recently, Microsoft released Skype for Business to replace Lync. This new version of Skype is a hybrid of the Lync client that you use here at McGill, and the Skype client you may use at home. IT Services will be deploying the new client to supported McGill faculty & staff users starting on May 13. It will include:

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Published on : 21 Apr 2015

New web form for requesting changes to the Staff Directory

The Staff Directory (www.mcgill.ca/directory/staff) is a service provided to the McGill community and managed by IT Services. In the past, Telephone Coordinators were solely responsible for submitting revisions to the listing.

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Published on : 08 Apr 2015

Staff can now create up to 20 Guest Wireless Access accounts at a time

McGill staff members can now create up to 20 Guest accounts at a time by using the self-service Guest Network Account Creation form. These accounts provide up to 30 days of wireless and/or McGill Network access (if the guest needs access to resources on the McGill network, departmental shares, etc.).

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Published on : 31 Mar 2015

NEW: OneDrive cloud file storage for Faculty and Staff

As of March 30, 2015, all faculty and staff have access to Microsoft OneDrive for Business, providing 1 Terabyte of FREE file space on which to store both non-work related files and some* work-related files.

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Published on : 30 Mar 2015

MATLAB coming April 1st for all McGill students

As of April 1st, the latest version of MATLAB® will be available for students to download for free via the McGill Software site (www.mcgill.ca/software). MATLAB is a high-level language and interactive environment that enables you to perform computationally intensive tasks faster than with traditional programming languages.

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Published on : 27 Mar 2015

McGill’s phishing expedition

Educating computer users on the consequences of phishing is a challenge, especially since cybercriminals develop more sophisticated-looking emails and schemes every day. We’re all incredibly busy and bombarded with emails; even the most tech-savvy among us have fallen into their trap.Last week, IT Services phished all faculty and staff members of the McGill community. Yesterday, March 11, they did it again. Some people ask why is this necessary? Read the full McGill Reporter article →

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Published on : 12 Mar 2015

Web VPN service no longer available to access Library e-resources as of March 16, 2015

As of March 16, 2015, the Web VPN service will only be available to access archived online courses in WebCT (Fall 2010 to Winter 2012). Current students, faculty and staff can access Library e-resources via wireless network when on campus, and directly from the web browser via EZProxy or via McGill's VPN when off-campus. Alumni, who cannot use the McGill VPN, are now able to access a subset of Library e-resources directly from your web browser by signing in wit

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Published on : 12 Mar 2015