Master big data and business analysis decisions to drive success
Decision-making through smart managerial practices is not enough in today’s data-driven workplace. As companies gain the ability to measure more and more details of their business, leaders must learn how to think and drive performance in a new era of data analytics, competitive intelligence and value creation impacting every function of the business.
Enhance your abilities as a coach and trusted mentor
The role of a coach or mentor can have a significant positive impact on people’s lives—at work, in an association or team, and even amongst family and friends. In fact, a great coach/mentor can help improve a company’s morale and environment by inspiring employees looking for advice and guidance.
This program will give you the tools you need to grow from a good mentor into a great one. Become an invaluable resource for your company as well as all the individuals you help.
Elevate your power and impact to build cooperation and get results
Do you have a clear goal in mind, but seek the right tools and techniques to persuade others, gain buy-in and achieve your goal in a non-aggressive and ethical way? This high-energy seminar offers you practical approaches to gain support for your ideas, network with those around you and initiate positive change up, down and across your organization.
Relate to diverse social styles and personalities at work
The most successful leaders are experts at communication. In this highly popular seminar, you will learn key competencies needed to be an effective communicator in your organization. From managing difficult conversations, building trust and gaining buy-in to communicating in a supportive and effective way, you will take away new perspectives and tools to develop a more productive workplace. The action-based format gives you numerous opportunities to practice and to refine communication skills.
Mini-MBA for experienced managers
Best practices for an outstanding customer service
Dealing with people effectively is not always an easy task. Yet employees on the front lines are often the first—and the largest—factor in how customers see your business, as well as in your business’s long-term success.
Discover untapped opportunities and develop strong customer skills using simple and effective ways to deal with clients—even demanding ones. The end goal is to provide you with the tools you need to foster an authentic bond with all your customers.