Higher Education

30May2018

Elevate your power and impact to build cooperation and get results
 

Do you have a clear goal in mind, but seek the right tools and techniques to persuade others, gain buy-in and achieve your goal in a non-aggressive and ethical way? This high-energy seminar offers you practical approaches to gain support for your ideas, network with those around you and initiate positive change up, down and across your organization.

Classified as: seminar, training, Montreal, management, Executive Education, McGill Executive Institute
4Jun2018

Relate to diverse social styles and personalities at work

 

The most successful leaders are experts at communication. In this highly popular seminar, you will learn key competencies needed to be an effective communicator in your organization. From managing difficult conversations, building trust and gaining buy-in to communicating in a supportive and effective way, you will take away new perspectives and tools to develop a more productive workplace. The action-based format gives you numerous opportunities to practice and to refine communication skills.

Classified as: seminar, communication, training, Montreal, management, Executive Education, McGill Executive Institute
7Jun2018

Best practices for an outstanding customer service
 

Dealing with people effectively is not always an easy task. Yet employees on the front lines are often the first—and the largest—factor in how customers see your business, as well as in your business’s long-term success.

Discover untapped opportunities and develop strong customer skills using simple and effective ways to deal with clients—even demanding ones. The end goal is to provide you with the tools you need to foster an authentic bond with all your customers.

Classified as: customer service, training, Executive Education, McGill Executive Institute, seminar, management, Montreal

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