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RESOLVED - problems with Banner, Minerva, Data Warehouse, myMcGill portal

Problems with Banner, Minerva, the Data Warehouse and the myMcGill portal have been resolved and these services are once again available.

Classified as : Staff, Faculty, External, Students
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Published on : 07 Dec 2010

Problems on Banner, Minerva, Data Warehouse, myMcGill portal

There is currently a problem that affects Banner, Minerva, the Data Warehouse and the myMcGill portal. These systems are currently unavailable. Technical teams are working to resolve the issue as quickly as possible. We apologize for the inconvenience.

Classified as : Staff, Faculty, External, Students
Category :
Published on : 07 Dec 2010

Reminder - McGill's Internet Dialup Access Services to be decommissioned on December 15, 2010

Reminder - DAS is being decommissioned on December 15, 2010.

Classified as : Staff, Faculty, External, Students
Category :
Published on : 06 Dec 2010

Server maintenance this evening - potential services affected

From 6 to 9 pm this evening, we will perform a maintenance operation. We do not anticipate any effects on any applications or services. However, it is possible that the following services may be affected during the maintenance period.

Classified as : Staff, Faculty, External, Students
Category :
Published on : 30 Nov 2010

Email access problems for some users

Some users are experiencing problems accessing, sending or receiving emails on email client applications and Outlook Web Access (OWA). We are currently investigating the problem and apologize for the inconvenience.

Classified as : Staff, Faculty, External, Students
Category :
Published on : 29 Nov 2010

Intermittent problems with myMcGill portal

Users may encounter error messages when both attempting to log into the myMcGill portal and after logging in. We are currently working to resolve this issue and apologize for the inconvenience. In the meantime, alternative links to services are available.

Classified as : Staff, Faculty, External, Students
Category :
Published on : 29 Nov 2010

Most McGill CallCenter services are unable to receive calls - please use email to contact

Most McGill Call Centers are unable to answer calls. While we work to correct the problem, please contact the desired Call Center by email if known, to communicate your service request.

Classified as : Staff, Faculty, External, Students
Category :
Published on : 24 Nov 2010

Banner/Minerva upgrade completed

The scheduled upgrade of Banner/Minerva is completed and related systems are now open. Note that when logging into Banner, instead of simply entering “BANNER” as the database name, you will need to specify “BANNER.MCGILL.CA”. Please see the full announcement for important details.

Classified as : Staff, Faculty, External, Students
Published on : 22 Nov 2010

Online Surveys scheduled maintenance: Nov 10, 11pm to midnight

Online Surveys scheduled maintenance: Nov 10, 11pm to midnight

Classified as : Staff, Faculty, External, Students
Published on : 05 Nov 2010

myMcGill portal scheduled maintenance: Nov 5, 10pm to 11pm

The myMcGill portal will be unavailable during this scheduled maintenance.

Classified as : Staff, Faculty, External, Students
Published on : 05 Nov 2010

Nov. 6, 2 pm to 6 pm: maintenance affecting McGill Password Change and Student/Staff Directories

Saturday Nov. 6, 2 pm to 6 pm: McGill Password Change on Minerva will be unavailable, and the Student and Staff Directory web pages will not display.

Classified as : Staff, Faculty, External, Students
Published on : 05 Nov 2010

myMcGill portal scheduled maintenance: Nov 3, 10pm to 11pm

The myMcGill portal will be unavailable during this scheduled maintenance.

Classified as : Staff, Faculty, External, Students
Published on : 03 Nov 2010

Electrical outage scheduled, Nov. 2 - 10 pm to 10:30 pm at several downtown buildings

Please be advised there will be an electrical shutdown at several downtown buildings on Tuesday November 2 - 10 pm to 10:30 pm.

Classified as : Staff, Faculty, External, Students
Published on : 02 Nov 2010

Intermittent problems logging in to the myMcGill portal

When attempting to sign into the myMcGill portal, some users are redirected back to the login page, without any error message even if they use the correct credentials. To successfully log in, we recommend doing the following: 1) Close your browser, then reopen it. 2) Clear your browser's cache and stored cookies. 3) Close your browser again, reopen it and try logging in to myMcGill again.

Classified as : Staff, Faculty, External, Students
Category :
Published on : 01 Nov 2010

Banner/Minerva Upgrade: several systems affected, Nov. 18 - 22

Banner, the enterprise system used at McGill to store all student, applicant, employee and finance data, will undergo a major upgrade from version 7 to version 8. Banner, Minerva, the portal and other systems will be unavailable from 5:00 pm Thursday, November 18 to 6:00 pm Monday, November 22. See the full announcement for a list of other systems that will be affected during this period.

Classified as : Staff, Faculty, External, Students
Published on : 26 Oct 2010