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NEW: Data Warehouse high availability - reduced downtime during refresh

For the past 10 years, the Data Warehouse has been taken off-line every night for approximately 90 minutes in order to be refreshed with live production data. Now the data refresh can be done in the background, resulting in only a 5-minute downtime at the beginning of the refresh and another 5-minute downtime upon completion. Read the full announcement for details.

Classified as : Staff, Faculty, External, Students
Published on : 14 Mar 2011

McGill’s Facilities and Space Management System (FAMIS) back up again

McGill's Facilities and Space Maintenance System (FAMIS) is now back up and running normally.

Classified as : Staff, Faculty, External, Students
Category :
Published on : 14 Mar 2011

myMcGill portal back to normal

The myMcGill portal site has been restarted and is now back to normal. It was inaccessible for approximately 1 hour between 10:15 am and 11:15 am this morning.

Classified as : Staff, Faculty, External, Students
Category :
Published on : 14 Mar 2011

Feb. 22 - 6:45 am to 7:15 am - McGill web site maintenance

On Tuesday Feb 22 from 6:45 am to 7:15 am, many McGill web sites (www.mcgill.ca/*) will be unavailable during system maintenance. During this period, users attempting to access any affected web site will view a message advising them of the downtime and providing links to key McGill IT services.

Classified as : Staff, Faculty, External, Students
Published on : 21 Feb 2011

Warning: Phishing email entitled "Update Your Account"

Be aware of fraudulent email messages entitled "Update Your Account" that are circulating at McGill. The email asks you to click an attachment that is a copy of a McGill sign-in form and then submit this data to an external site. Please delete this email immediately! Read the full announcement for details.

Classified as : Staff, Faculty, External, Students
Category :
Published on : 11 Feb 2011

Update: Network Performance Restored at Downtown Campus

Network performance has been fully restored at McGill’s downtown campus. Connections to the internet and within the McGill network will no longer experience any delays.

Classified as : Staff, Faculty, External, Students
Category :
Published on : 08 Feb 2011

McGill Network Performance Degraded – Downtown Campus

Users at McGill’s downtown campus may experience slow connectivity to the internet and within the McGill network.

Classified as : Staff, Faculty, External, Students
Category :
Published on : 08 Feb 2011

Email from outside McGill experiencing delays

Emails sent to McGill from external sources are currently experiencing some delays in delivery. We apologize for the inconvenience.

Classified as : Staff, Faculty, External, Students
Category :
Published on : 31 Jan 2011

Upgrade to McGill web search engine may slow performance

McGill IT Services will upgrade the search infrastructure on the McGill website starting on Friday, February 4 at 5 p.m. The new search engines will take approximately 10 days to index the content of all web pages. This may slow down performance of McGill web sites; however there should be no disruption to the web service or the search functionality.

Classified as : Staff, Faculty, External, Students
Published on : 31 Jan 2011

New Phishing Email: Subject "Dear Account Owner"

Be aware of fraudulent email messages warning that your email account may be deactivated unless you respond and provide personal information. Please delete these emails and do not click on any links provided.

Classified as : Staff, Faculty, External, Students
Category :
Published on : 31 Jan 2011

Email changes coming soon - what you need to do

In our ongoing efforts to provide the McGill community with the most up to date, secure and reliable email service possible, McGill IT Services will be implementing several changes over the coming weeks and months. Read more details and what you should do to prepare.

Classified as : Staff, Faculty, External, Students
Category :
Published on : 25 Jan 2011

Email: Some users experiencing slow login and performance

Some users are experiencing delays in logging in, sending and receiving email.

Classified as : Staff, Faculty, External, Students
Category :
Published on : 24 Jan 2011

IT Alert: Several "Phishing" Emails

Be aware of fraudulent email messages warning that you are about to exhaust your usage allowance for Webmail. Please delete these emails and do not click on any links provided.

Classified as : Staff, Faculty, External, Students
Category :
Published on : 18 Jan 2011

IT Alert: Fraudulent "Phishing" Email

Please note that there is a fraudulent email message being circulated that requests you click on a link.

Classified as : Staff, Faculty, External, Students
Published on : 17 Jan 2011

myMcGill portal – During heavy traffic period, users may be redirected

During the add/drop/withdraw course period, we anticipate heavy traffic on the myMcGill portal. If the portal experiences problems due to this heavy usage, users will be redirected to a web page with links to all major IT services including Minerva, Email, myCourses, and more.

Classified as : Staff, Faculty, External, Students
Category :
Published on : 14 Jan 2011