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IT services currently down at two Macdonald residences

All IT services are currently down for Eco rez1 and rez2 at Macdonald Campus. We are investigating the problem and apologize for the inconvenience.

Classified as : Staff, Faculty, External, Students
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Published on : 12 Aug 2010

UPDATE: Email access problems for Entourage, MacMail, iPhone

Some email users of Entourage, MacMail and iPhone may experience problems connecting to their accounts. For all platforms see the workarounds available in the article "Cannot access email on Entourage, MacMail and iPhone(http://knowledgebase.mcgill.ca/it/easylink/article.html?id=14740).

Classified as : Staff, Faculty, External, Students
Category :
Published on : 11 Aug 2010

Update: Email on myMcGill portal requires sign-on

After signing into the myMcGill portal and clicking on Mail, you will be prompted to sign in again to view your mail.

Classified as : Staff, Faculty, External, Students
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Published on : 10 Aug 2010

Email problems for some users

As a consequence of the Exchange server maintenance that was performed early this morning, some Email accounts using POP or IMAP are currently unavailable. IT Services is working to resolve the issue and we apologize for this inconvenience. Please check back here for further updates.

Classified as : Staff, Faculty, External, Students
Category :
Published on : 10 Aug 2010

myMcGill portal - problems logging in

Currently, users may encounter error messages when attempting to log into the myMcGill portal. In this case, try again until you can log in successfully.

Classified as : Staff, Faculty, External, Students
Category :
Published on : 27 Jul 2010

Significant IT project in the works: Banner upgrade, Fall 2010

McGill IT Services is undertaking a major initiative to upgrade Banner — the University’s administrative system for student records, financial information and human resources data.

Classified as : Staff, Faculty, External, Students
Published on : 21 Jul 2010

Banner Imaging Systems are down

Banner Imaging Systems are experiencing server problems and are unavailable. We apologize for the inconvenience.

Classified as : Staff, Faculty, External, Students
Category :
Published on : 21 Jul 2010

Intermittent Internet Connectivity at McLennan Library

A network problem is causing intermittent internet connectivity over the wired and wireless networks servicing the McLennan Library.

Classified as : Staff, Faculty, External, Students
Category :
Published on : 19 Jul 2010

Telephone Problem in Burnisde Hall and Otto Maass

Due to a cable problem, approximately 80 users do not have telephone service in Burnside Hall and Otto Maass.

Classified as : Staff, Faculty, External, Students
Category :
Published on : 19 Jul 2010

UPDATE on telephone outage, Friday July 16

During the 20-minute telephone outage Friday morning, July 16, some voicemails may have been lost.

Classified as : Staff, Faculty, External, Students
Category :
Published on : 19 Jul 2010

Telephone systems unstable, showing incorrect date & times

As a consequence of the scheduled maintenance on the McGill telephone system, phone service was interrupted for about 15 minutes this morning. Service is now restored, but may be unstable in some areas. Additionally, most telephones are displaying incorrect date and time and will need to be reset. More details to follow.

Classified as : Staff, Faculty, External, Students
Category :
Published on : 16 Jul 2010

Email on Blackberry: some BlackBerry users not receiving email

Some BlackBerry users are currently not receiving email on their BlackBerry devices. We are investigating the problem and apologize for any inconvenience.

Classified as : Staff, Faculty, External, Students
Category :
Published on : 07 Jul 2010

IT Alert: Fraudulent "Phishing" Email

Please note that there is a fraudulent email message being circulated that encourages you to click on a link.

Classified as : Staff, Faculty, External, Students
Category :
Published on : 05 Jul 2010

Email Archiving (EVault) Problem

EVault is currently experiencing some issues. The system is being restarted in an attempt to fix the problem.

Classified as : Staff, Faculty, External, Students
Category :
Published on : 28 Jun 2010

Electrical Shutdown at Ferrier

There will be an electrical shut down at the Ferrier building. UPS and generator support will be available and there should be no impact to services.

Classified as : Staff, Faculty, External, Students
Category :
Published on : 21 Jun 2010