In line with the recommendations of the Jutras Report, we’re working hard to improve every our emergency communications planning. To help, on Jan. 31 we’ll launch new software called Alertus that allows us to send pop-up announcements to your computer if an urgent situation arises. People using laptops, Macs or non-ICS-supported desktops will need to install this software manually.
In fall 2011 Canada Post changed the postal codes for a number of buildings on the McGill downtown campus as part of a large-scale changeover. Additional McGill buildings will receive new postal codes in the future.
One of the IT challenges over the last several years has been providing McGill faculty members, students, staff and researchers access to McGill resources when they are at the MUHC. There will soon be a solution...
Minerva and Banner INB, as well as the myMcGill portal, will be unavailable for 30 minutes to resolve the ongoing connectivity issues reported earlier. Original announcement: Minerva and Banner INB are temporarily experiencing high levels of traffic, slowing response times and in some cases causing connection timeouts.
With the new year brings a new IT service - wireless connectivity is now available on inter-campus shuttle buses. See the service description in the IT Knowledge Base for full details: http://kb.mcgill.ca/it/wirelessbus
As of December 28th, McGill’s license of Virus Barrier X will expire. Replacing it is Trend Micro’s Smart Surfing for Mac. Its features include antivirus, antispyware and web threat protection; additionally, it has built in parental controls, a spam blocker and a two-way firewall.
The ICS Service Desk will be closed from December 23, 2011 - January 2, 2012. From January 3 - 6, we will be open from 9am to 5pm, with reduced support staff. Please contact us via email only; reserve phone calls for emergency situatons, such as classroom AV Systems Help. We will return to normal hours of operation on Monday, January 9. See full announcement for more...
Upon conclusion of the strike, all required access to IT systems and services will be restored. MUNACA members will receive email with details on how to ensure that all your services are functioning normally upon return.
The McGill Bookstore will be buying back your textbooks weekdays, starting December 15 - 21, between 10am and 5pm, and Dec 22 from 10am to 2pm (early closing). After the holidays the buyback will continue from January 9th - 12th, 10am-5pm. Did you know, you can now order textbooks online and even rent textbooks? Go to: www.bookstore.mcgill.ca
Intermittent problems persist with telephones to CallCenters (ICS Service Desk, Facilities Maintenance Operations Centre, Enrolment Services, and Continuing Education) have been resolved.
ICS Service Desk telephone service is currently experiencing difficulties. For all IT service issues and requests, please email firstname.lastname@example.org
Support for VHS technology is being phased out of McGill classrooms because VCRs are no longer being manufactured. When a VCR breaks it will no longer be fixed or replaced and new installations will not include VCRs. In larger classrooms a Blu-ray device will be installed.