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UPDATE - April 10 - 10:30 am: Outlook 2013 client email and Lync issues

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Published: 9 Apr 2014

UPDATE - May 5, 2014 - 11:00am:
Most of the affected computers have been restored with MS Office 2013. All affected users were contacted, but we have not received replies from users of the few remaining affected computers.

UPDATE - April 10, 2014 - 10:30 am:
A fix continues to be worked on. In the meantime if you are one of the affected users, you should continue to use Outlook Web App (http://exchange.mcgill.ca) for your email, calendar and Lync services. We thank you for your patience.

UPDATE - April 9, 2014 - 12:50 pm:
A fix that will be pushed out to all affected users is being worked on. In the meantime, a workaround is available for users who wish to have the issue fixed now. Contact the IT Service Desk at 3398 and they will walk you through the process.

Original message - April 9, 2014 - 10 am:
We are currently experiencing problems with the Outlook 2013 client for email, calendar and Lync. Outlook 2013 email client may display different pop-up messages, or the screen may freeze while typing a message, or messages may not be sent at all. The Lync 2013 client (instant messaging, Lync calls, etc.) is not functioning.

We are working on resolving this issue and apologize for any inconvenience this may cause you. As an alternative, users can access their email or use the Lync instant messager via Outlook Web Access (http://exchange.mcgill.ca).

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