Five questions organisations must ask when reacting to surprises

There are five key questions to ask when adapting to surprise situations in business, according to Samer Faraj, Canada Research Chair in Technology, Management and Healthcare at Desautels Faculty of Management, McGill University.

The researchers examined police data from an infamous 2011 murder – where a Dutch criminal was shot whilst under surveillance, but the assailant evaded capture due to police failings – to highlight the challenges of adaptability in high intensity situations.

Read full article: University Chronicle, September 13, 2016