Many management and leadership development programmes take great satisfaction in the positive responses received from individual participants on the “smiley” sheets they hand out at the end of their course. And for the most part these programmes do make a good impression on that manager or leader who leaves the programme feeling full of great ideas about how they will change themselves and their organisations.
... The author is Dora Koop, managing director of the IMPM (International Masters in Practicing Management) at The Desautels Faculty of Management, McGill University.
Read full article: Financial Times