Develop practical skills to deal effectively with conflicts
Conflict is a natural, recurring and inevitable part of life at work. Every human interaction—from simple communications, to exchanges of opinions, disagreements, inter-group competition, aggression or attempts at domination—contains the potential for conflict.
This highly interactive seminar helps executives at all levels take charge of and resolve conflicts or difficult situations that have a negative impact on performance, effectiveness and relationships. Participants will learn how to diagnose when and how to intervene in interpersonal or group situations in order to reduce the cost of conflicts, re-establish trust and build healthier work relationships.
For more information, visit http://executive.mcgill.ca/seminars/managing-conflicts-difficult-situations