"Given their postmodern worldview, the millennial generation believes that organizations can grow and prosper through greater emotional openness. They also perceive negative emotions as having the ability to destroy a company. In her seminal work The Managed Heart, Arlie Hochschild studies the effects of emotional labor and the negative impacts of repressed emotions. Hochschild identifies emotional labor as the act of managing one’s own emotions in the workplace. High degrees of emotional labor can lead to burnout, employee dissatisfaction, and reduced productivity."
Article by Karl Moore, Ph.D. associate professor at Desautels Faculty of Management
Read more: Forbes